Grace Ashiru
Working in customer support often involves grappling with the demands of managing a large volume of customer inquiries. Providing excellent service requires a significant investment, both in terms of resources and expenses.
Gartner’s 2019 survey of leaders in Customer Service and Support revealed that using live chat results in an average expenditure of $8.01 per customer interaction.
Hence, Tildo, a customer service platform harnessing AI capabilities for its live chat, chatbots, and helpdesk solutions, introduces Lyro. Lyro is the pioneering conversational AI chatbot tailored for small and medium businesses, designed explicitly to minimize expenses.
Tidio describes Lyro as an AI chatbot propelled by Claude, an advanced AI assistant created by Anthropic.
