The Barcelona-based startup implemented a raft of various precautionary and protective measures in its delivery business while prioritizing the safety of customers.
According to The Star, Since Covid-19 began, Glovo has witnessed a rise in deliveries and cashless payments on its platform. The startup has implemented several protective and precautionary measures aimed at its delivery operations since the start of the pandemic. It has also prioritized the safety of its customers, partners, and couriers.
Cashless payments done through bankers cards have increased by 50% while mobile payments 14%. Grocery orders have risen by 30% while the company has seen a 25% rise in the sale of cleaning agents and other hygiene products.
A McKinsey report showcased a change in consumer shopping preferences, accompanied by an increase in e-commerce and digital services. To cushion customers from COVID-19, Glovo entered into an agreement with Naivas Supermarket to provide free deliveries.
In the bid to achieve contactless deliveries between their riders and the customers, the company expanded into electronic payments through partnerships with MasterCard and Standard Chartered Bank.
“we will continue to see a sustained momentum of Kenyans still embracing online delivery services and other e-commerce platforms going forward even as the economy now reopens,” said Priscilla Muhiu, GM Glovo Kenya