TechInAfrica – Most startup founders have passion in business that usually comes naturally. But it’s a different story with customer service. Having a strong customer service doesn’t come without effort. No matter how high-quality your products are, if your customer service is bad, customers will not be loyal to your brand. Therefore, business founders should prioritize it in order to build relationships with customers.
Now 2019 is here, it’s time for you to set up customer experience as your main focus. Overall, it’s critical for your startup success, thus, you need to pay high attention to it. We have some tips for you to set out a strong customer experience.
- Engage in a dialog with your customers
The first tip to start with is to engage in a dialog with your customers so that you respond to their complaints within a short time possible. Give them your email address and make sure you treat your customers’ feedbacks carefully. Find out more what they need and what they complain about no matter how fussy their email content may seem.
- Treat your customers the way they want to be treated
If you want to be successful in building a strong customer experience, listening to all of your customer’s complaints on your social media channels and try to identify the problems. Pay attention to detail when you investigate complaints and comments to develop substantive insights. By analyzing the complaints, you would understand how to treat your customers the way they want to be treated. Furthermore, you can avoid doing what they dislike.
- Apply tools with all channels integration to view customer’ feedbacks
In order to set the same customer experience mindset across your business, you can use software with all channels integration, including phone, emails, social media, and so on. By implementing this, it will help you to be always connected to your customer’s feedback from all the channels using a single view. The first thing to do is to connect your contact @ and support@ email addresses and social media channels.
- Be responsive to customer’s feedbacks in your business daily routine
You should make sure that your staffs are always be engaged in a dialog with customers in order to be responsive to all of their feedbacks. Ensure them to make this activity as their daily routine as well. To the customers who gave a negative rating, you can follow up and find out what makes them did so. By doing this, you’re trying to show them your willingness to build their trust in your products/services. You can set a weekly meeting with your time to discuss customer satisfaction as well as negative comments.
- Take your customer’s feedbacks seriously
As you always be responsive to your customers’ feedback in your business daily routine, you will have to take them seriously. See what you can improve based on the feedback. Make sure you don’t miss out any constructive feedbacks.
In order to get you always all ear to your customer feedbacks without missing out important ones, you could also use software to display real-time customer feedbacks and the important business metrics. We recommend you to use software like Geckoboard or Klipfolio,