TechInAfrica — A cloud contact center software startup, Ziwo, has announced its closing of Series A round last week without disclosing financial details of the transaction. The funding round was led by Wamda Capital and joined by Dtec Ventures and other investors.
Launched in 2016, the cloud-based contact center is accessible anywhere directly on a web browser (apparently via Google Chrome only). The service comes with a free virtual inbound number in any country and can be dispatched in an instant. This makes startups, small businesses, and even corporates looking to set up their call center could do it with Ziwo and can have their agent access it via Google Chrome. It enables them to it without having to install anything.
According to a statement, the company said, “Ziwo truly enables companies to deploy instantly and globally their customer care and sales teams. With its local telecom partners, ZIWO also provides virtual access points in any country in the world, allowing companies to reach instantly new markets.”
The Dubai-based startup, which was founded originally in 2010 Renaud de Gonfreville and Eric Ouisse as Aswat Telecom, offers integrations with some of the leading CRM software solutions including Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, and Zoho. The company also allows developers to build on top of its API.
Renaud de Gonfreville, co-founder and CEO of Ziwo, said in an occasion, “The cost of bad customer experience for companies is staggering, $82 billion per year in US only. We want to help companies to simply talk to their clients, not only through the telephone but via any channel, and to help them understand in real-time how they can serve them much better.”
He further added, “Customer information is often scattered in many different systems and having the possibility to leverage it seamlessly, gives our clients a definitive advantage. With its unique API architecture, Ziwo integrates with any CRM or app in no time. We have also chosen a “one platform – one client” strategy, allowing deployments in any cloud or region in the world.”
Sarah Abu Risheh, Wamda Capital’s Investment Principal who is joining Ziwo’s board of directors, mentioned, “Wamda Capital’s investment thesis is driven by a growing demand for maximum flexibility of resources in business and a changing tech landscape, which make cloud-based solutions the winning model in the space. Saudi Arabia and the UAE are experiencing growth in the number of new data centers and regional SMEs are increasingly embracing SaaS. This puts Ziwo at a prime position as the market moves away from on-premise based solutions to cloud-based services. We’re excited to join the Ziwo team on their journey and are confident their technology will rapidly become the MENA’s premier cross-channel contact center provider.”
Ziwo aims to use the latest investment to strengthen its technology and to further expand in the Gulf, India, Africa, and some European markets.