GovChat is a citizen engagement platform accused of “breaking all the rules” on how it utilizes operates on WhatsApp’s business platform. This was the communication passed by Facebook’s legal team to the competition tribunal.
The tribunal issued an order last week that regulates the arrangements between the GovChat, Facebook, and WhatsApp. This will remain in place, for now, given the GovChat’s interim relief application.
The dispute has centered on Facebook wanting to offload the GovChat off its platform on the grounds of breaking its rules by violating WhatsApp’s term of use.
For now, the government’s official citizen engagement platform, popularly known as GovChat has welcomed the competition tribunal’s interim order that responds to the urgent application that prevents it from onboarding.
GovChat was founded in 2016 and launched in 2018 officially as the government official communication platform. This is through an open government partnership alongside the Department of Cooperative Governance and Traditional Affairs.
GovChat reveals that its digital technologies and applications give users real-time feedback and reporting through the mobile device chatbot.
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