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DHL Express Mobile App Promises Enhanced Customer Experience


TechInAfrica – The CEO of DHL Express Sub Saharan Africa, Hennie Heymans, announced the launch of an innovative mobile platform that will allow its customers to track and coordinate the delivery of their shipments with rather greater ease and convenience in Sub Saharan Africa.

Heymans further explained that the DHL Express Mobile app is part of DHL Express’ ongoing commitment to drive innovations that enhance the customer’s experience, and it’s an exciting new addition to the company’s service, offered in Sub Saharan Africa and has been launched in South Africa, Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania, and Uganda, and it will be rolled out in a further 40 countries across the region by the end of 2020.

According to Heymans, the number of key benefits that DHL Express Mobile App offers will let customers access valuable features on the go, such as accurate shipping quotations, finding the closest DHL Service Points to their location for easy collections and deliveries, and of course, being able to track their shipments in real-time.


“Embracing digitalization is the name of the game when it comes to enhancing customer experience and we are excited to introduce yet another exciting mobile application to our customers across the region,” Heymans added.

As the growth of online transactions had reached an exponential state in the country, Heymans realized the clear demand for integrated mobile solutions that allow customers to conduct transactions whenever and wherever they are.

This is in line with a report from GSMA Intelligence, which revealed the evident growth in Africa’s business sector due to the existent of mobile phones and services. So far, the mobile ecosystem had contributed to an economic value of $110 in Sub Saharan Africa, and thus it’s likely to be similar to the 7.1% figure of the region’s GDP in 2017.

But it’s not a mere new technology matter. Heymans elaborated on how a different mindset and culture is also part of the figures. He also put the customers’ evolvement and changes in the way they communicate, work, travel, and consume into consideration. “So we need to ensure that we are providing them with solutions that are agile enough to adapt to their changing needs.”

“As the global leader in express logistics, DHL is constantly working towards providing cutting-edge solutions that help to connect Africa’s consumers and business owners with the global market,” Heymans concluded.



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