Flutterwave offers online cover to shoppers with new payment policy

Flutterwave will rely on this innovation to boost the confidence of shoppers online by providing financial safeguards

Payment Protection Promise

Flutterwave, the Nigerian fast-rising payments platform has announced the  Payment Protection Promise – a new policy that protecting all customers shopping online, including merchants using their platform.

The new policy offers money-back guarantees to online shoppers boosting their overall confidence in financial security when using Flutterwave’s payment solutions. Should an item fail to arrive or is received as damaged, faulty, or mismatched, the shopper is protected.

With a growing online e-commerce culture spreading across the continent, shoppers need more confidence to boost their shopping experiences. Nigeria is the first country where the policy has been launched and it covers transaction values below ₦10,000.

Olugbenga GB Agboola, the founder and CEO of Flutterwave gave comments on the new policy that ensures all online shoppers using Flutterwave get “value for their money.”

Under the Payment Protection Promise, merchants can make counterclaims when falsely accused. Those who are fraudulent will be delisted from the payment platform. Transactional disputes can be registered on the dispute page or through Flutterwave’s support channels.

Earlier this year we covered how Flutterwave opened the Flutterwave store, for SMEs during the Covid-19 pandemic. Among its key markets are Nigeria, Kenya, Ghana, and South Africa.


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