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Avaya and Microsoft Collaborating to Expand Contact Centre Cloud Solutions


TechInAfrica – At GITEX Technology Week, a global communications company, Avaya announced its intention to offer contact center services in the cloud through its new partnership with Microsoft.

The new Avaya IX-CC offer will be available on Azure, hosted in Microsoft’s cloud data centers in Abu Dhabi and Dubai, in the first half of 2020, with voice capabilities, followed later in the year by omnichannel capabilities.

The service will initially be introduced in the Arab Gulf region and it is planned to extend the service to other regions of the world in the future.

“Avaya is a trusted leader in contact center solutions,” said Ahmed Helmy, Avaya’s International Technical Director. “Our partnership with Microsoft allows us to extend our feature-rich applications to a cloud-based micro-service architecture and platform – giving our customers the deployment flexibility they expect from our brand. They will also have the confidence and flexibility to execute their workloads on multiple clouds.”

Both companies are working tirelessly to integrate the market-leading Avaya IX-CC platform with Azure.

“Thanks to our collaboration with Avaya, Microsoft now has the opportunity to offer professional-quality CCaaaS solutions to companies of all sizes delivered by Avaya and running on our Azure cloud,” said Sherif Tawfik, executive director, Channel, Alliances, Startups, and SMEs at Microsoft.

“At Microsoft, our mission is to empower every person and organization on the planet to do more. Every application that installs itself in our intelligent cloud makes us take one more step in that direction.”

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